Refund policy

If delivery never starts

Delivery starts within minutes. Orders complete within 0-24 hours. If nothing has arrived once that window has passed, email us with the order reference from your receipt. We check the order with our supply panel and then do one of two things: restart it, or refund you. You choose which.

A paid order we cannot deliver is refunded in full, every time. No restocking fee, no partial deduction, no argument. We are not in a position to keep money for work that did not happen, and we would not want to be.

If an order arrives short

Delivery at this scale is not exact, and an order sometimes stops before it finishes. If you count fewer than you ordered once the delivery window has passed:

• send us the order reference and roughly what did arrive;
• we check that against what the supply panel reports;
• we either deliver the shortfall or refund the shortfall, whichever you prefer.

We refund the proportion that did not arrive rather than the whole order, because the part that did arrive cannot be taken back. Where the shortfall is most of the order, that works out close to a full refund anyway.

If the link is wrong, or the account is private

This is the awkward one, so here it is straight.

A wrong link is not a fault in the service. If you paste a username that is not yours, or a link to somebody else's post, the delivery goes there and it cannot be recovered - not by us, not by our supplier, not by Instagram. We cannot refund something that was delivered exactly as instructed. Check the username or link carefully before you pay; it is the one mistake on this page with no way back.

What we can do:

• You catch it early. If the order has not been sent to the supply panel yet, email us immediately and we change the link or refund you in full. Delivery starts within minutes, so that window is short and speed matters more than a long explanation.
• The account was private. A private account cannot receive followers or views, so nothing was delivered. We refund in full.
• The account went private part-way through. Make it public again and email us the order reference, and we restart what is left. If you would rather not, we refund the part that was never delivered.

If you are a first-time buyer, the amount is small and you have made an honest mistake, ask anyway. We would rather refund a small order and keep somebody who trusts us than win the argument and lose them.

The 30-day refill on followers

30-day refill on followers orders. It is a top-up rather than a refund, and these are its limits:

• It covers followers only. likes, reel views, story views, saves, shares and reposts are not refillable: once those are delivered, they are delivered.
• It runs for 30 days from the order completing. After that it has expired, and we will tell you so rather than stall.
• It replaces the drop measured against the number we delivered. It is not a top-up to a figure you would like to reach.
• It does not cover a drop caused by the account being set to private, the username changing, or Instagram taking action on the account. We cannot replace what we can no longer see or reach.

To claim it, email [email protected] with the order reference and the count you are seeing now.

What we do not refund

• A change of mind after an order has been delivered in full.
• A drop that happens more than 30 days after a followers order completed.
• A drop on a service that carries no refill.
• A delivery sent exactly where you told us to send it.
• Any effect on your reach, your engagement or your sales. We never promised those, and we are not going to refund against a promise nobody made.

How to ask for a refund

Email [email protected] and include three things:

• the order reference from your receipt;
• the Instagram username or link the order was for;
• what went wrong, in a sentence.

That is everything we need to look an order up. Never send us your password: we do not ask for it, we have no use for it, and no genuine support request needs it.

How long we take

Support is email only, 9am-9pm UK time. We aim to answer a refund request the same day and, at the latest, within two working days. If we have to check something with the supply panel first, we say so rather than going quiet on you.

An agreed refund goes back through PayPal, to the account that paid, in pounds. How quickly it lands is PayPal's decision rather than ours, and it is usually a few working days.

Before you open a PayPal dispute

You can open a dispute with PayPal. That is your right and we are not going to talk you out of it. But email us first with the order reference, because it is faster: a dispute takes days to run and holds the money while it does, where a refund agreed by email usually takes minutes.

If you do open one, we respond with the order record: what was ordered, what the supply panel reported, and when and where it was delivered. If that record shows we did not deliver, we accept it and refund. If it shows we did, we say so, politely and with the evidence.

Repeated claims

We refund honest problems without a fight. What we will not do is keep serving somebody who orders, receives the delivery and then claims it never arrived. Where that happens we decline future orders. It is the only situation in which we turn somebody's money away.

Where this sits

This policy is part of our terms and conditions, and how we handle the details you send with a refund request is covered by our privacy policy. Nothing on this page affects your statutory rights as a consumer.

To place a new order, go back to the homepage.