Refund Policy and 30-Day Refill

The whole policy, in two lines

Once an order has been delivered, there is no refund. If the count drops within 30 days of the order completing, we refill it free. The only money we send back is for an order we could not deliver at all.

No refund after delivery

This is the rule the rest of the page hangs off, so it is worth being blunt about it. When an order has been delivered, the work is done and the money is spent. There is no refund at that point - not for a change of mind, not because the result was smaller than you hoped, and not because of what happened to the account afterwards.

A delivery cannot be reversed. Once followers, likes or views have been sent to a profile or a post, neither we nor our supplier can take them back, which is the plain reason there is nothing to refund. It is also why the username or link is worth reading twice before you pay: a delivery sent exactly where you told us to send it is a delivery, even if you meant a different account.

We also do not refund against your reach, your engagement or your sales. We never promised those, and we are not going to pay out on a promise nobody made.

The 30-day refill

30-day refill on every order. This is the one thing you get after delivery, and it is a top-up rather than money back.

It covers every service we sell: followers, likes, reel views, story views, saves, shares and reposts.
It runs for 30 days from the order completing. After that it has expired, and we will tell you so rather than stall.
It replaces the drop measured against the number we delivered. It is not a top-up to a figure you would like to reach.
It does not cover a drop we can no longer see or reach - the account set to private, the username changed, or Instagram taking action on the account.

To claim it, email support@instaboostnow.com with the order reference from your receipt and the count you are seeing now.

The one thing we do refund

An order we could not deliver is refunded in full, every time. No restocking fee, no partial deduction, no argument. That is not an exception to the rule above: an order that was never delivered was never delivered, so there is nothing for the rule to apply to.

Delivery starts within minutes. Orders complete within 0-24 hours. If nothing has arrived once that window has passed, email us with the order reference and we either restart the order or refund it. You choose which.

The same applies to a part of an order that never arrived. If the delivery stops short, we either finish it or refund the part that did not arrive. The part that did arrive stays delivered, and stays paid for.

How to ask

Email support@instaboostnow.com and include three things:

the order reference from your receipt;
the Instagram username or link the order was for;
what went wrong, in a sentence.

That is everything we need to look an order up. Support is read 24/7 and we aim to answer the same day, at the latest within two working days. An agreed refund goes back to the account that paid, in pounds.

Never send us your password. We never ask for your Instagram password, we have no use for it, and no genuine support request needs it.

Where this sits

This policy is part of our terms and conditions, and how we handle the details you send with a refund request is covered by our privacy policy. Nothing on this page affects your statutory rights as a consumer.

To place a new order, go back to the homepage.

Refund policy